How You Can Help

If you encounter a technical error, display issue, or incorrect information, please let us know. The more details you provide, the faster we can resolve the problem.

Please describe the issue as accurately as possible:

• Which page or function is affected?
• What were you doing just before the issue occurred (e.g., posting a job, editing your profile, sending an offer)?
• Did you receive an error message? If so, what did it say?
• If possible, include a screenshot or the exact time when the issue occurred.

Report the Problem

You can report the issue directly to our support team via email:

Email: support@tuwas.ch

Response times: Monday – Friday, 09:00 to 17:00

Alternatively, use the form on this page to submit your report. We carefully review each submission and will contact you once the issue has been resolved or verified.

Important Notes

• Data protection: Your information will only be used for troubleshooting and will be kept strictly confidential.
• Not for urgent matters: Please do not use this form for time-sensitive job issues – contact your contractor or client directly.
• Contract-related questions: Tuwas.ch is solely a mediation platform and not a contracting party. Questions about payments, performance, or quality must be clarified directly between the provider and the client.

Thank You for Your Support

Your feedback helps us continuously improve Tuwas.ch. Together, we ensure that the platform remains fast, secure, and reliable for all users in Switzerland.