Help Center Welcome to Tuwas.ch

Here you will find answers to frequently asked questions and a step-by-step guide on how to use www.Tuwas.ch.
Our platform connects clients with qualified tradespeople and service providers across Switzerland.
Tuwas.ch only provides the platform - all contracts and payments are made directly between the parties.

Tuwas.ch is a Swiss platform that connects clients with service providers. You can post jobs or find suitable work opportunities - quickly, easily, and transparently.

  1. Create a job
  2. Receive offers from verified providers
  3. Compare providers
  4. Award the job and coordinate directly with the provider

All communication and scheduling take place directly between the parties.

No. Tuwas.ch is not a contracting party. We only provide the platform where clients and providers can connect. All agreements, work execution, and payments take place directly between the involved parties.

  1. Choose the appropriate category.
  2. Describe your project in detail (scope, materials, special requirements).
  3. Upload photos or plans (optional but recommended).
  4. Specify location, date, and budget.
  5. Publish your job for free.

Depending on the region, job type, and season, you will usually receive multiple offers. The more detailed your description, the more suitable the offers will be.

No. You are free to choose the provider that best fits your needs. We recommend considering not only the price but also quality, reviews, experience, and communication.

Once you’ve chosen a provider, contact them directly. You can discuss details by phone, chat, or email and award the job.

Payments are made directly between you and the provider – not through Tuwas.ch. Please clarify payment terms in advance.

Yes, as long as no binding agreement has been made. If you’ve already confirmed a job, please discuss the cancellation directly with the provider.

Click on 'Register' and create your free company profile. Add your contact details, description, references, and certificates.

You can filter jobs by category, location, and keywords. Activate notifications to stay updated on new job opportunities.

Clearly describe your offer, including pricing, materials, warranty, and availability. For larger jobs, an on-site visit is recommended.

A job is confirmed once both parties clearly agree (verbally, in writing, or digitally). We recommend confirming all agreements and changes in writing.

Legal & Liability

All contracts and services agreed through Tuwas.ch are governed by Swiss law. The place of jurisdiction is the domicile of the respective contracting party, unless otherwise agreed.

Tuwas.ch assumes no liability for quality, execution, price or timing, contractual breaches, or damages, as well as for any disputes between clients and providers.

Any changes or additional agreements must be recorded in writing – e.g., by email or signed document.

Data Protection & Security

Are my data secure?

Yes. Your data are treated confidentially in accordance with the Swiss Data Protection Act (DSG). Contact details are only shared once you interact with another party.

Who can see my job posting?

Only registered and verified service providers can view full job details. Personal data (e.g., phone number) are only shared after your approval.

Reviews & Feedback

How can I leave a review?

After completing a job, you'll automatically have the option to rate your provider. Your feedback helps other users find trustworthy partners.

Can I change or delete a review?

In justified cases (e.g., after clarification), Tuwas.ch may review a rating upon request. Please contact our support team for assistance.

Contact & Support

Do you have a question that is not answered here?
Our support team is happy to assist you.

Email: support@tuwas.ch

Response times: Monday - Friday, 09:00 to 17:00

Website www.Tuwas.ch

Tip: Also read our Step-by-Step Guide for an easy explanation of all processes.

Craftman Team
Verified Professionals

All providers are background-checked

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